Anti-Spam Policy
MailCore Send has a zero-tolerance policy toward spam. We’re committed to providing a platform that respects recipients, protects sender reputations, and complies with all relevant email marketing laws worldwide.
Last Updated: October 2025
What We Consider Spam
Spam is any unsolicited email sent to recipients who haven’t explicitly given permission to receive it. Our definition includes:
| Unsolicited Emails |
Sending to purchased, rented, or scraped email lists. Sending to anyone who hasn’t opted in to receive your emails. |
| Misleading Content |
False or deceptive subject lines, sender names, or reply-to addresses. Any attempt to disguise the commercial nature of your message. |
| Missing Unsubscribe |
Emails without a clear, working unsubscribe mechanism. Making it difficult for recipients to opt out. |
| Prohibited Content |
Illegal products or services, adult content, phishing attempts, malware, or any content that violates our Terms of Service. |
Your Responsibilities as a User
When you use MailCore Send, you agree to follow these rules:
| Get Permission First |
Only send emails to people who have explicitly opted in to receive them. Keep records of how and when consent was obtained. |
| Be Honest |
Use accurate sender information and clear subject lines that reflect your email’s content. Never impersonate others or mislead recipients. |
| Provide Easy Opt-Out |
Include a working unsubscribe link in every email. Honour unsubscribe requests within 10 days. We automatically do this for you! |
| Monitor Your Lists |
Remove bounced addresses, honour unsubscribes promptly, and keep your lists clean and up-to-date. |
How We Enforce This Policy
We take spam seriously and actively monitor for violations. Here’s what happens if we detect spam activity:
First Violation: We’ll suspend your account immediately and contact you to investigate. If it’s a genuine mistake, we’ll help you understand the rules and may restore access.
Serious or Repeated Violations: Your account will be permanently terminated. No refunds will be issued for purchased credits or subscriptions.
We may also report serious violations to relevant authorities and anti-spam organizations to protect the wider email ecosystem.
Legal Compliance
MailCore Send complies with major anti-spam legislation worldwide, including:
| CAN-SPAM Act (USA) |
Federal law requiring honest headers, accurate subject lines, identification as advertisements, and easy opt-out mechanisms. |
| GDPR (EU) |
Requires explicit consent, data protection, and the right to be forgotten. We provide tools to help you stay compliant. |
| CASL (Canada) |
Canada’s anti-spam law requiring express consent before sending commercial emails. One of the strictest in the world. |
| PECR (UK) |
UK regulations governing electronic communications, requiring consent for marketing emails. |
While we provide the tools to help you comply,
you are ultimately responsible for ensuring your email campaigns meet all legal requirements in your jurisdiction and your recipients’ jurisdictions.
Reporting Spam or Abuse
If you’ve received spam from a MailCore Send user, or if you suspect someone is violating this policy, please report it immediately:
Email: abuse@mailcoresend.email
Please include:
- The complete email header information
- The full email content
- Details about why you believe it’s spam
- Any relevant correspondence or context
We investigate all reports within 24 hours and take appropriate action swiftly.
Building Trust Together
Email marketing works because of trust. When you send quality content to people who want to receive it, everyone benefits. Our anti-spam policy exists to protect that trust—for you, your recipients, and the entire MailCore Send community.
Thank you for using our platform responsibly and helping us maintain a spam-free environment.
